We help DTC/eCommerce brands boost retention revenue by an average of $3,150,900

Recover lost sales

7/10 people leave checkout without buying. 99% of them lost forever without a proper email strategy; on 10k folks reaching checkout over 12 months, 7k will leave without checking out. If Average Order Value is $150, that’s over $1M in lost revenue.

Get out of spam

if your open rate is below 25% - your emails probably end up in spam or promotions. A healthy open rate should not fall below 30-35%. In fact, we aim for our client’s open rates to be at least 40%. Why is this important? If you’ve got a 10% open rate, rather than 40% open rate, 4x less people saw your email, so you made up to 4x less money. If that 10% opened email made $5k in sales, you lost up to $15k you could have made if the open rate was 40%. If you are sending 5 email campaigns per month, that’s up to 80k in lost revenue per month, or up to $960k in lost revenue over a year.

Increase customer LTV

Our partners increased LTV by an average of 17.27% in the first six months of working with us. Our research shows that the average lifetime value of a customer is 1.39 orders. If we take a real life scenario, 1.39 + 17.27% = 1.63. That’s 0.24 difference. On 10 000 orders per year, that’s 2400 lost orders. If AOV is $150, that’s 360k in lost revenue per year. Our aim is to get that number up to 2.0 (and above). 2.0 - 1.39 = 0,61. On 10 000 orders per year, that’s 6100 lost orders. If AOV (average order value) is $150, that’s $915k in lost revenue per year. The way we increase customer lifetime value is by encouraging repeat purchases and upselling clients through a combination of automations (flows) and email campaigns.

Increase AOV

Our partners increased AOV by an average of 39.13% in the first six months of working with us. Let’s take a real life scenario: Say your average order value is $100. On 10k orders, that’s $1M in revenue. If we were to increase the Average Order Value by 39.13% ($139,1), that’s $391k in additional revenue from the same customers that you don’t have to spend any extra money on! If we take that number up to $150 (not impossible), you will be making 50% more revenue from the same customers without having to spend anything additionally for acquisition. We increase the AOV by using a combination of proven strategies in email campaigns and automations.

Increase retention

According to an internal research we have conducted, 47% of one time buyers never buy again, and 31% of second time buyers never buy again. That’s 78% of your customers lost after the first or second sale! If we go back to our first example, 10k customers, $90 per acquisition, $900k in acquisition cost, 78% of 900k is $702k in acquisition that you have to spend again to get those 78% to buy again. We use a combination of simple tactics to get people to become loyal customers, thus saving you hundreds of thousands of dollars in additional acquisition costs.

Increase customer satisfaction

Proper email marketing creates deeper customer relationships. Happier customers are on average 17% more likely to refer your business to a friend. If you got 10k happy customers this year, they could bring another 1700 customers. AOV is $150, that’s $255k in potential revenue per year. Next year, you got another 10k new customers + 1700 referred customers - 11,7k happy customers, ready to refer 1989 new customers ($298,350 in potential revenue) - and so it compounds over the years. Year 5: 21,924 new customers; potential revenue of about $3,288,672. In Year 20: 231,056 new customers; potential revenue of about $34,658,399